Description
To install, simply do [these several steps]! If you’re like me, you’ve written lots of documentation like this. We all want our products to be simple. Worse, lots of us believe our products are simple. But trust me, they’re not simple! Your installation guide failed on step 2, and I don’t know how to fix it! In this talk I highlight some writing styles which seem innocuous when written, but which show a lack of sympathy when read. I suggest some ways to avoid these pitfalls and bridge the gap with your reader.