Description
Good documentation is important, but it should be your last resort. You need to help users before they reach the docs - in the user interface itself.
In this talk, I'll discuss:
- strategies for writing microcopy when you’re short on space
- what to explain in the UI, and what to save for the documentation
- how to pick the right style of embedded help
- what makes a great error message (and a terrible one)
... with plenty of real-world examples of doing it right and wrong.