Description
Software support teams are in a tough spot. They know documentation is important, and they love to refer customers to it, but finding time to actually write and maintain those documents is really hard.
That endless support queue and its ceaseless demand for attention mean that documentation is too often ignored. Mat shares his hard earned practical advice to help technical writers and support team knowledge base owners create a more effective documentation system.
Learn why documentation falls behind, how to reduce support writing friction and how other SaaS teams have made support an engine for great documentation.