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Data Mining JIRA Tickets to Gain Insights into Organizational Behavior


My team at Hulu makes a tool called Glyph that is used internally to create realtime reports to monitor app health and feature usage. While existing telemetry tells us the who and when of Glyph usage, it does not tell us why it is used. To gain insights into how Glyph is used by product and tech, I built a flask app to mine JIRA data for references to Glyph reports using the Python jira library.


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